At Mojaj Skincare, we strive to ensure the highest quality products and customer satisfaction. We understand that occasionally issues may arise, and we are here to assist you. Please review our refund policy below:

Refunds for Damaged Products:

We offer refunds only for damaged products.
To be eligible for a refund, you must provide proof of damage, such as clear photographs or videos clearly showing the damage to the product.
You must contact our customer service team within 7 days of receiving the damaged product to initiate the refund process.
Exchanges for Damaged Products:

If your product arrives damaged, we are happy to exchange it for a new one.
Please contact our customer service team within 7 days of receiving the damaged product to arrange for an exchange.
We may request proof of damage, such as clear photographs or videos, to process the exchange.
Non-Refundable Items:

Apart from damaged products, all sales are final, and we do not offer refunds or exchanges for any other reason, including change of mind or allergic reactions.
Shipping Costs:

Shipping costs for returning the damaged product are the responsibility of the customer unless otherwise stated by our customer service team.
We are not responsible for any shipping fees or lost returns associated with returns or exchanges.
Refund Processing:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
Contact Us:

If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact our customer service team at [email protected].
Please keep in mind that this refund policy is subject to change without prior notice. We reserve the right to update, modify, or revise any part of this policy as necessary. Thank you for choosing Mojaj Skincare.